Hi everyone why is it so hard to try and contact victron? I am wanting parts the part number is SBP210110020 I have told my dealer he says victron haven’t got back yet really seem getting nowhere can anyone on here please help thank you.
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Help please
"Hi everyone why is it so hard to try and contact victron?"
Because Victron doesn't like interacting directly with customers for customer service and technical support. They want to depend on their dealer network.
That is the really big, and main, downside to Victron. If they would be more directly customer supportive they would be unbeatable in the solar market place.
Distribution is responsible for bringing stock in, they would be the best place to start. They can often be found on the victron where to buy page. They also list the regional sales managers who are your next point of contact after distribution.
