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My CCGX is not seeing my Pylontech US3000C batteries, not showing under Devices
- CCGX firmware v2.92
- VE.can Port Settings: CAN-bus profile - CAN-bus BMS (500kbit/s)
- 'VE.Can to CAN-bus BMS type A' Cable between A/CAN port on master battery to VE.can port on CCGX (with terminator in other port)
- 3 x Pylontech US3000C batteries master/slaved through LINKPORTs
Got any ideas?
Thanks,
Duncan
Try that and let us know how you go.
Cable the right way round?
Have you set the baud rates right?
Follow: https://www.victronenergy.com/live/battery_compatibility:pylontech_phantom
Yes, the cables were the right way around, they were labeled quite clearly. I even tried with the cables the wrong way around, just in case the factory labeled it backwards.
Yes: CAN-bus profile was set to - CAN-bus BMS (500kbit/s) as I believe is correct.
Thanks for trying, but got any other ideas?
Cheers,
Duncan
Hi,
If I have to face the realisation that Victron does not support/communicate with Pylontech US3000C batteries, does anyone have a workaround that allows me to setup my Victron Gear (MPPT RS450, CCGX, and/or Multiplus-II 48V/5000VA) so they work with my batteries well?
I'd like to configure my setup to know enough about my battery specs before I turn on my panels and charging.
Thanks,
Duncan
There are 1000's in the field, they work fine. Do you have another cable? Is the software current on the GX?
@c7d9@hotmail.com Have another look at the Pylontech compatibility page , you can find the pinouts for the type A cable should need to check the cable.
Have you tried another Can terminator?
Have you tried a single battery?
Hi,
could there be any value from resetting my CCGX back to it's factory defaults?
Cheers
Hi,
Most likely not relevant to your your set up, but . . I recently installed Pylontech US5000 batteries with Cerbo GX. All the literature suggests use type A cable connected preferably to BMS-Can port. No way could I get that to work! I wired up, then bought a type B cable and connected it to the VE-Can input set to 500kb/s - worked first time. Type B connected to BMS-Can port nothing. This contradicts some other posts on here but that was my experience, so might be worth trying the 'wrong' cable.
Anyway - good luck.
Regards,
David
I really do appreciate the comments provided by you guys abovve, but please help me out here, does Victron support staff monitor these forums? I've gotten some suggestions from some people above, I've tried all suggestions, but I'm still left with a $21K solar setup that neither works nor seems to be supported by the manufacturers. I'd love to be able to go back to the people who sold me my system, but they don't seem to possess the technical knowledge to support the system they sold to me. I've followed all manuals and technical setup instructions perfectly, and my Victron CCGX still cannot communicate with my Pylontech US3000C batteries. At this point, I can't even figure out which component is not doing it's part: is the CCGX not accepting CAN input, or could it be the batteries not sending information out.
I'd love to continue to receive input, I'll try anything at this point. Should I try updating the firmware on the batteries? Is there a way to diagnose if the communication chip on the CCGX Can chip is working?
Cheers,
Duncan
I can't even figure out which component is not doing it's part: is the CCGX not accepting CAN input, or could it be the batteries not sending information out.
Have you connected your RS 450 to the CCGX to test the comms?
This isn’t a support site. There is a support page where you can request support and it will direct your request to the distributor who is responsible for helping you. That really is the place to start if you need official support.
Have a look at the community guidelines, the link should be in there.
This is a basic part of commissioning a system so your installer should get a proper kicking for dropping you into this predicament.
(Separate point, using your email as a user name makes that visible to people and can cause spam, you should edit your profile and change that).
