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kevin-reichert avatar image
kevin-reichert asked

Missing information post upgrade

Apologies if this is duplicated. I need to find out if historical data can be re-installed. I have had a system for a few years but have added to it with time. An additional battery pack, and most recently an additional Inverter was installed. This has resulted in information previously available on system status has disappeared. How do i get it back?

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Paul B avatar image
Paul B answered ·

As you have not said what type of unit and I presume you are not connected to the VRM

then the answer would mnore than likley be NO once its erased it gone sorry

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kevin-reichert avatar image kevin-reichert commented ·

Hi Paul. Apologies. I have a BMV600s linked to the portal system.

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Paul B avatar image Paul B kevin-reichert commented ·

I would have thought that the information would still be on the poratal unless you have changed the VRM portal ID, but it would still be there under the old number

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