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Hi, yes there is a team in charge, I'm part of that team. I will answer your complaints one by one:

• it is a new filed for us, so we are adding new features with every update. We've started with software version 1.19 and nor we are on version 1.23, soon to release version 1.24.
• "The automation allowing charging only when the batteries are sufficiently charged does not work. "—that function does not exist, and it is not advertised to work like that. Automatic mode is working based on the energy exported into the grid.
• "The adaptation of the load according to the sunshine does not work either. " - if your system is connected to the grid and feed-in is allowed, it should work. If not, you can contact me directly and I can have a look
• "The web and touch screen interface seems to come out of the 80s!"- all the monitoring and control functions are being moved into Victron Connect, as you can see below. That's probably next week. So with this version, Bluetooth functionality will be enabled.
• You are not abandoned, if you check this community, all the questions or issues EVCS related are answered and solved.

Dear Lucian,

I don’t want to be unpleasant or create controversy, but this is not very serious....

• it is a new filed for us, so we are adding new features with every update. We've started with software version 1.19 and nor we are on version 1.23, soon to release version 1.24.

4 versions in such a short time and a 5th version that doesn’t happen... Frankly we can’t say that the product was ready for the factory release! I rather believe that Victron did not want to lose an opportunity to be on the charger market, even if it means launching an unfinished product...

• "The automation allowing charging only when the batteries are sufficiently charged does not work. "—that function does not exist, and it is not advertised to work like that. Automatic mode is working based on the energy exported into the grid
  
  
• "The adaptation of the load according to the sunshine does not work either. " - if your system is connected to the grid and feed-in is allowed, it should work. If not, you can contact me directly and I can have a look

If I look at the product manual, here’s what I can read:

"Thanks to the seamless integration of the EV Charging Station with the rest of the Victron installation, it detects when surplus power is available and uses only this power to charge the vehicle. Instead of loosing surplus energy when the batteries are full or instead of feeding back into the grid at a lower price, the energy is stored into the EV battery".

We have an isolated installation with a generator of 25 Kw + 3 quattro 10 KW and 3 batteries 15.4 KW. So according to the manual, I should be able to automatically charge the vehicle when the batteries no longer require a charge (according to a % charge to be defined). Now, you are telling me that this is not planned and that it only concerns the grid... Sorry, but that’s not what’s written in your commercial and technical documents.

• "The web and touch screen interface seems to come out of the 80s!"- all the monitoring and control functions are being moved into Victron Connect, as you can see below. That's probably next week. So with this version, Bluetooth functionality will be enabled.

According to what you write, this means that the web interface from the IP address of the EV charging station will no longer be available? Yet it is this interface that is useful from a PC or tablet and therefore deserves a design of the years 2020 and not the 1980s!

Concerning the "physical" design of the product, which is the engineer who had the strange idea to force us to wire the product before its installation... The lid only opens from the back, which forces you to drop the product... Frankly, it’s absurd.

Finally, originally Victron offered its products for boats... So isolated systems! The interest of the EV charging station is obviously to know how to manage energy flows also in isolated systems... Otherwise, what is the interest of paying twice the price of a charger on the market?

Today I am not happy because with the information you provide in your documentation, I feel I have been deceived and this is not acceptable on the part of a company like yours.

Julien

Dear Julien,
Regarding the automatic mode, please check our manual: (https://www.victronenergy.com/media/pg/EV_Charging_Station/en/setup.html)
Especially this part:
For all our devices, we are releasing a new software version almost every month. For example, have a look at the change log for Victron Connect https://www.victronenergy.com/live/victronconnect:beta
If you want, you can have an active role here, just by saying what you need, and if possible, we will add it. Check other posts, there are requests already solved.
Or, you can return the product, we are sorry that we are not providing the expected quality.

Hello all, I understand the frustration of Julien in all the arguments that he gave in his message.

I, like many other users in this community, bought the Victron vehicle charger fully trusting in the professionalism and high quality of its products.

I think that many of the users who have a Victron charger know the brand because we are users of their products and I think that 99% of us are fully satisfied with these products and for this reason we have decided to buy the Victron charger.

I had some problems just like Julien the first days of using the charger. I have to say that @Lucian Popescu (Victron Energy Staff) helped me with each of these problems and to this day I am happy with the performance of the charger, but like Julien right now my system is isolated from the mains and the integration of the charger with the rest of the Victron devices is completely null.

I am a user who hopes to have an integrated system with the rest of the Victron devices in my installation and to be able to choose when to charge my vehicle and in what way. Right now my only option is to charge the vehicle manually, without the option of being able to choose any parameter other than the charging power and without taking into account the rest of the charges in my house or the amount of remaining battery.

My question right now is the following @Lucian Popescu (Victron Energy Staff) : Will users who have an isolated installation be able to use the automatic mode of the vehicle charger one day or will this never come?

I would just like to have a clear answer to this problem and to know if I have invested my money well or, on the contrary, I have thrown it away and I need to buy another charger that can do what I am asking for.

Thank you.

@Javier Pardo The answer is yes, next update (1.24) is the one that enables Bluetooth and Victron Connect and the next one (1.25) will add automatic mode for off grid installations.

I also think that the Victron EV Charger is quite expensive compared to other devices. But the integration into the GX world works well and new functions are added with every update.
PV excess controlled charging in an ESS system works very well. The charger uses the energy that is otherwise fed into the grid.
The case could be easier to maintain. You could also use a short fixed cable with a junction box like the go-charger. Then assembly would be easier.

Dear Lucca,

I understand that you love your business, that you defend your business... But sometimes it is good to recognize its wrongs...

1) No. User manual is not clear. We are talking about grid but we are also talking "Instead of loosing surplus energy when the batteries are full".

"To lose" energy when the batteries are full, you must be isolated (or the grid refuses your energy, which is unlikely...)

2) If you open the cover of a Quattro and that of an EV charging station, if you do not see the difference in design/manufacturing quality between the two, it is that you are blind or that you refuse the evidence !

3) I think you have now understood why I was not satisfied with the product today. It is up to you to give me the information of 1.25 regarding the automation "off grid".

Is it possible that the EV charging station module the load according to the solar production (indicating the maximum permissible charge level and depending on the sun, with delay of course to avoid permanent variations, charging it would vary or stop the load power ?

4) Finally, one last criticism anyway!

Don’t tell a customer to "return the product" when there are design and development problems... You will explain to me how our supplier and your importer in Spain will accept to take back a product installed... I’d like to, but it’s also an admission of failure on your part. And I still want to believe that you will find solutions for me and that you will do everything necessary to improve the documentation.

I would be happy to receive good useful information from you and even a beta firmware to test progress!

Have a nice weekend.

Julien

Hello,

3: At the moment the GX device controls the EV charging station exclusively with the current fed into the GRID. It works only if you have a GRID meter (EM24) in ESS Mode.
If I feed in 1300 W, the car charges with 1300 W (1 phase mode)... The GX device tries to regulate the feed to 0 W. This control works well.
Lucian said that in later Firmware release this also works in offgrid mode without GRID. This is what you and also i want. We have to wait for that.

I know the manual: It detects when excess power is available and uses only that power to charge the vehicle.

Unfortunately, there is nothing about GRID or offgrid. But it will come.

....

There are many other chargers on the market. I don't know of any charger that works well in the Victron world and automatically uses the surplus. I don't know of any other device that can charge the car in off-grid mode. Zappi can charge surplus, but only in GRID mode.
So I will wait for the new firmware.
Many greetings

Dear Lucca371,

Thank you very much for this new comment, which I hope will not only be useful but also herald of a super firmware that will make us move to the year 2023 with pleasure!

Many greetings to all.

Julien

Good evening and happy new year to all!

The latest firmware 1.23 is dated September 20, 2022....

It is January 7, 2023 and still no news of a new firmware?

Maybe a beta firmware to test?

Some news of the ongoing development would be a good thing to start the year well!

Julien

Good day,

I am using firmware 1.25 and I still cannot get it to function in off grid mode. The charger remains at waiting for the sun state. Is it possible to refer me to some documentation or give me advice on how to configure it to feed excess power into the EV in a off grid setup?

Hello, please where can be found change log of firmware 1.25 ? Thanks

I have managed to configure the charger in offgrid mode using the start and stop SoC. I see however that the charger is not charging at a rate higher than 20A (4.5kw) single phase. Is there a setting somewhere preventing it from using the full 32A except for the max charge current in the setup? That is set at 32A.

Hi, I am charging a volvo XC40 recharge P8. That setting is set at 32A, but the 4548W is only 20A. 32A will be around 7000W. The vehicle charges at 7.2kw if I use my other charger, but the Victron unit hasn't gone above 4.6kw