I installed the BMV-712 and it worked perfectly for two day while not using the Bluetooth feature. On day three I downloaded and installed the Victron Connect App on my Samsung S7. When I opened the app for the first time, it connected to the BMV-712 and informed me the BMV-712 needed to be updated. I agreed and the process began.
The installation got to 4-6%, then restarted, Next time it got to approximately 11% then restarted. This happened several more times, with the highest percentage being around 80%. Unfortunately, it eventually failed. I then looked at the BMV-712 display, and it read "bt200".
I then tried the following:
1. Try #1
a. Uninstalled Victron Connect App from Samsung S7
b. Reinstalled Victron Connect App onto Samsung S7
c. Connected to BMV-712, but no info on Victron Connect App or on BMV-712 (i.e. still read "bt200")
2. Try #2
a. Uninstalled Victron Connect App from Samsung S7
b. Delete bluetooth data and cache from Samsung S7
c. Reinstalled Victron Connect App onto Samsung S7
d. Connected to BMV-712, but no info on Victron Connect App or on BMV-712 (i.e. still read "bt200")
3. Try #3 ... repeated Try #2 (after unplugging BMV-712 for 10 minutes)
4. Try #4
a. Turned off Bluetooth on Samsung S7
b. Installed Victron Connect App onto Apple iPad
c. Connected to BMV-712, but no info on Victron Connect App or on BMV-712 (i.e. still read "bt200")
5. Try #5
a. Uninstalled Victron Connect App from Apple iPad
b. Reinstalled Victron Connect App onto Apple iPad
c. Connected to BMV-712, but no info on Victron Connect App or on BMV-712 (i.e. still read "bt200")
6. Try #6 ... repeated Try #5 (after unplugging BMV-712 cable for 10 minutes)
7. Try #7 ... repeated Try #5 (after unplugging BMV-712 cable for 10 minutes AND resetting BMV-712 -- "Setup + Select" for 3 seconds)
8. Try #8
a. Turned off bluetooth on Apple iPad
b. Installed Victron Connect App on Macbook Pro
c. Connected to BMV-712, but no info on Victron Connect App or on BMV-712 (i.e. still read "bt200")
9. Try #9 ... repeated Try #8 (after unplugging BMV-712 cable for 10 minutes AND resetting BMV-712 -- "Setup + Select" for 3 seconds)
All attempts were within 2 feet of the BMV-712. I have wasted a lot of time trying to get this to work. I have no more ideas. Please help.
I have the Service Report files from all three methods (Samsung S7, Apple iPad, and Apple Macbook Pro) if needed.
