question

dave-freedman avatar image
dave-freedman asked

Samsung Galaxy j2 Bluetooth connection problem

  • I have a problem with my Samsung Galaxy j2 phone pairing with the Bluetooth. If the phone says the device is paired the vic connect app shows no devices. Unpair the phone app brings up devices then password . After that most of the time it works. Problem is I have to do this everytime I want to use the app. Also sometimes I have to restart phone. Have tried emptying cache memory etc j think that also works. Has anyone else had this problem. Does Samsung Galaxy j3 work better? My old Samsung Galaxy j1 worked perfectly. Thanks
VictronConnectBluetooth
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8 Answers
Paul B avatar image
Paul B answered · Best Answer

I really dont know, but some suggestions are below

is your phone on the latest release of the Galaxy Firmware

are the victron devices also on the latest firmware

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dave-freedman avatar image
dave-freedman answered · Best Answer

Yep everything is up to date. Thinking problem might be with phone

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mkuiken avatar image
mkuiken answered · Best Answer

We confirm this is a phone issue and that there's nothing we can do to workaround it. Samsung has to fix this with a software update.

As of (at least) Kernel version 3.18.31-15300174 (29 jan 2019) the phone will not discover a device which has been bonded and thus will not show up in the VictronConnect device list. As it seems the only way to make the phone discover the bonded device again is by unbonding (remove bond information).

Also Kernel version 3.18.31-15984886 (8 may 2019) is confirmed to suffer from this issue.

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mkuiken avatar image
mkuiken answered ·

The issue is currently being investigated by support.

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devodave avatar image
devodave answered ·

Has there been any progress on this?

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Justin Cook avatar image
Justin Cook answered ·

I'll note that as a general rule with these devices, one should never pair the device with your phone. Just turn on BT on your phone, dismiss the pairing notification that it pops up on your phone, then go into VictronConnect and open the device. Your phone's pairing request and the VictronConnect pairing are two entirely separate functions, and don't play together.

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devodave avatar image
devodave answered ·

New Bluetooth firmware was just released. Was there a fix for this issue in there?


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dave-freedman avatar image
dave-freedman answered ·

Not fixable. Bought new Samsung phone

Both j5 and a20 work. No point in chasing this down

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