Hello,
When trying to add a new Multi plus II GX to the VRM Portal it says that it already exists. New install so not sure how the Portal ID has alresdy been entered?
Not had this on any other systems we've installed.
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Hello,
When trying to add a new Multi plus II GX to the VRM Portal it says that it already exists. New install so not sure how the Portal ID has alresdy been entered?
Not had this on any other systems we've installed.
Hi @Duncan lee,
If you post the ID here I can have a look to see who the system is registered with.
In similar cases in the past, it has been a dealer who has connected to test it works prior to sale and then forgotten to delete it again.
Thanks for the quick response.
VRM ID 04a316c595f4
Thank you in advance and kind regards.
I've just asked for the VRM team to get in touch with you via email for the recovery procedure.
Hi Guy
Have you managed to trace the original registration and deleted it?
Kind regards
Duncan
I have the same problem.Where can i mail the ID to get a solution
thanks
Hello,
I have exactly the same problem: after "...bad token..." that I reset, impossible to add installation because "the installation with the specified identifier has already added to your account".
I don't want to lost the history. Could you help me, please?
Best regards
How to change the Owner of a VRM installation
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