Not receiving alarm alerts from VRM

Hello

An interesting problem.

I have set a few rules for alerts on a number of sites.

These are ranging from Grid lost alarms on the GX to battery SOC warnings. An example is the one attached now.

I did to two GX file uploads recently for offline sites and they had a high number of alarms on it (over six months of data) and the VRM did disable alerts for a time. (I cleared the status from that). However that was for a totally different site to the one attached. And now on checking none of the sites have sent alerts despite having logged several alarm states.

Not sure if it is a bug or something related to the two big data uploads

2 |3000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

Stefanie (Victron Energy Staff) ♦♦ commented · Sep 21, 2022 at 07:58 PM

@Alexandra

Since it works for me I'm suggesting it has something to do with those uploads - unless alarm mails are disabled for your email, but I'm pretty sure you've checked that.

I just did a test on SoC:

State of charge: 76.5 %
Low limit (hysteresis): 76.5 % (77.0 %)
High limit (hysteresis): 100.0 % (99.8 %)
Wait time: 60 seconds

Site time: 2022-09-21 21:51:59 Europe/Berlin
UTC time: 2022-09-21 19:51:59 UTC

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