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catweazle avatar image
catweazle asked

Multiplus not regulating charge

We have two VE Multiplus 3000 connected in parallel, and 6 x VE AGM supercycle 125 batteries which are a year old. We had a VE engineer check out the set up one month ago and he did a diagnostic with his laptop. He changed the ABS to 14.7V and float to 13.8. However, our batteries are not holding charge now and the electrician here in Italy said that 5 are dead. He then connected them up and measured the voltage going in from shore power which was up to 15.75 v.

Could the recommended VE engineer have set something incorrectly, or is one or both of the multiplus 3000 units damaged somehow?

Everything seemed fine before he changed the settings, but he seemed to know what he was doing! I don't want to destroy a new set of batteries.


battery charging
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2 Answers
mvader (Victron Energy) avatar image
mvader (Victron Energy) answered ·

Hi @Catweazle, best would be to contact the same VE engineer, or your distributor or dealer, same as last time.

This impossible to diagnose remotely.

I hope its sorted soon!


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catweazle avatar image catweazle commented ·

Dear Mr Vader

I am glad you have responded to my post. We have been stuck in Salerno in Italy for two weeks trying to get this resolved. The VE agent has been far from helpful or supportive and it has been incredibly frustrating. The batteries are only 1 year old and were working fine. Now they're dead, but we're going to have to pay. We haven't done anything wrong and yet we sit waiting for a technician day after day paying hefty marina fees and face a further 3k to pay if he turns up on Monday.

Really unhappy with the after service support from Victron.

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catweazle avatar image
catweazle answered ·

Ps We can't go back to the original engineer as we are no longer in that country. This is what the Italian manager tried to suggest - that is wasn't something they could deal with. But isn't it a worldwide warranty?

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