question

micmak avatar image
micmak asked

Firmware update from VRM returning error 1300

Hello,

This started today, I never had this issue before. I logged in today to check if there are any new updates and got the below:

1662970237230.pngThis usually checks for the Quattro 48/8000/110-2x100 rev2 firmware and the two BlueSolar Charger MPPT 150/45 rev3 firmware.

Everything else is working for me. VRM is fine, local connectivity with modbus to homeassistant is fine as well.

Any ideas?

vrm firmware update
1662970237230.png (41.0 KiB)
2 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

8 Answers
nickdb avatar image
nickdb answered ·

@Luit Jan please try toggle 2-way communication settings in the GX console under vrm tab,

2 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

nickdb avatar image
nickdb answered ·

Have you tried rebooting it?

3 comments
2 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

micmak avatar image micmak commented ·
I just did but the problem remains
0 Likes 0 ·
nickdb avatar image nickdb ♦♦ micmak commented ·

Is the GX up to date? If not update it.

You can also try going into settings and disabling 2-way comms and re-enabling it.

0 Likes 0 ·
micmak avatar image micmak nickdb ♦♦ commented ·
cerbo gx is updated to the latest version. toggling 2-way comms fixed the issue it seems
0 Likes 0 ·
Luit Jan avatar image
Luit Jan answered ·

Hi All,

I experience exactly the same. Something that worked perfect until now and nothing changed in the Cerbo settings. Have the same error 1300.

During scanning I get this message.


2 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

Luit Jan avatar image
Luit Jan answered ·

Additional info: Cerbo firmware version 2.89

2 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

nickdb avatar image
nickdb answered ·

We're following up with the VRM team.

2 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

Guy Stewart (Victron Community Manager) avatar image
Guy Stewart (Victron Community Manager) answered ·

@micmak and @Luit Jan - We have a technician standing by to investigate but he needs your permission to access your system remotely?

If you agree, please enable it in General Menu of your GX device, and report back.


cleanshot-2022-09-12-at-194516.jpg



If any one else is experiencing the same issue, please let us know (and do the same remote support enable).


cleanshot-2022-09-12-at-194516.jpg (50.1 KiB)
2 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

Luit Jan avatar image
Luit Jan answered ·

I have 2 way communication ON

I accept Remote support.


You can access the system.

2 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

Luit Jan avatar image
Luit Jan answered ·

IT WORKS again. Don't no what solved the problem but I have now the normal overview.


Thanks for the suggestions.


2 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

Related Resources

Additional resources still need to be added for this topic