question

If you are able to connect on your local network and you are sure, as you say, that you have set VRM enabled, 2 way communication etc etc then I would be inclined to go to your VRM and delete the installation. Then reboot your Cerbo. Go back to your VRM and create a new "installation" with the VRM portal ID?

just using it as normal wifi, not hotspot no cables.

If your wifi hotspot and GX devive behave the same as mine, once the hotspot goes flat/out of range, the GX will drop the current IP address and use a new one. Open up Victron Connect..

My Venus is listed twice in VC, the lower listing is the Bluetooth link, the upper listing is the wifi IP address, click on this. If you dont get an IP address restart your GX device.

The second page loads up, then click on remote console. That should open up a new window in your browser, with the remote console.

Now if the above does not help, there are still 3 other access options.

NOTE, you need a wifi connection between your viewing device and your wifi.

While you are looking at Victron Connect, click on the bluetooth link to your GX device, the one with the signal meter.

Click on the cog, that will give you access to the networking page.

You can then turn on the access point, and view the password.

You then need to do a wifi scan, and connect to the GX device.

Open up a browser, and type in 172.24.24.1 , should give access to the remote console.

Or you could hook the GX device up to a computer via a LAN cable, via the ethernet ports.

Open up a browser, and type in venus.local/ , should give access to the remote console.

I have the same issue as describe in the first post. It was working a few days ago. I have all of the settings correct as far as I know.

Is there a solution?

I have the same issue.

Tried re-adding it to VRM, also tried another internet connection/router. I do see the status online, no error, and have readings in VRM. Victronconnect on the phone via VRM also works, 2-way works as well (I'm able to power on/off the inverter for example)
Tried multiple browsers and devices.

2.63 firmware on a ColorControl GX, Quattro 48/8000

I've been trying various router setting also to no avail.

What does it take to get help from Victron on this issue?

I believe you are expected to contact your dealer as the next step. Or find a good local installer and hire them.

Hi, pretty much tried all of the above but still having the same issue as everyone else. It was working fine up until a couple of weeks ago and I have not changed anything on my setup or LAN etc.

Also should add, as per comments on another post, I have it connected via an ethernet cable to my network and accessing this way works fine.

What does that tell us?

As per Jonathon above - it would be helpful to get some input from @Victron direct on this. Sounds like a global issue.

The VRM logging = enabled is still set?

Yes, I have logging enabled.

I do have a "ticket" in with Victron on this through my dealer. Very slow process and they have not yet fixed it or let me know anything really. I'll update you when I do get info.

I had same problem found that you have to have enabled logging enabled try disabling it then re enabling it

Tried that again Craig.....did not fix it. Also tried toggling some of the other related settings.

For me it was the GuiMods!

after deactivating the remore console worked again.

I am still having the same problem and have tried EVERYTHING! I try it every few days and about a week ago it suddenly worked. Until I tried it again a few days later and back to exactly the same problem. This does seem a common problem. Is there any way to get a fix from Victron?

Push .... fix this !!!

Im having the same problems, but i found an error in the developer logs for the browser

https://community.victronenergy.com/questions/245512/remote-console-error-in-browser-novnc-ready-native.html

noVNC ready: native websockets

Further update I have a test cerbo that I use for mods and updates and it works fine at the office and I know the one on site did work as we set it up in the office first to make sure it all worked, anyway took the test cerbo to the same site connected via Lan and hey presto it does not work on remote console through VRM so took it back to office and remote console works. The only thing different here is the location and the fact its going through an EE 5G mobile router top of the range it has 1 wan port and 1 lan port, cerbos connected through the LAN port via network switch all works fine when viewing on VRM Portal but no Remote Console. The other thing is that these two curbs where first registered my network router adding them to my VRM Portal. At the Same site we have another of grid installation which is somewhat older but going through a EE 4G router, don't worry tried this 4G router on the newer installation still did not work. on the older installation is a colour control GX and I first resisted that of that network which goes though a wifi repeater and have not had any issues at all. so thought would try my test cerbo and again could not access Remote Console

Now I don't want to go and get a new cerbo just to prove that first registration is key to retaining or getting remote console to work.

I may also point out that Bothe Serbs are running gui mods so I may try removing it on the test cerbo and see if that works as mentioned in this feed