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teloth avatar image
teloth asked

VRM Portal , after yesterdays outage , cannot log in on the phone " Invalid Credentials" , works in browser

VRM Portal , after yesterdays outage , cannot log in on the phone " Invalid Credentials" , works in browser.

I had one of the PC running VRM and this morning when I came to work , it was still connected and working.

Since the outage yesterday , I get " Invalid Credentials " message on the phone.

I tried it on a different browser on same PC , which had the login saved , and that one still worked.

Just as an experiment , I logged out from the second browser and tried to log back in , it now throws the " Invalid Credentials " as well.

I uninstalled the VRM app from Iphone , reinstalled , issue still persists.

Please fix.

VRM
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2 Answers
Guy Stewart (Victron Community Manager) avatar image
Guy Stewart (Victron Community Manager) answered ·

Can you try doing a password reset?

Reset VRM password

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teloth avatar image teloth commented ·
Hi Guy


Like I said , right now , even when I type this , I have access to it on a browser, so account details must be 100% correct in the system.

I am using exactly the same 100% credentials from day one .

I am scared to reset it and I lose access to it on at least the single one.

You probably have access to my login as well, if you try it perhaps , you will see what I mean.

If reset option is the one and ONLY optioon , I guess I have no other choice, hoping that it all goes smoothly.

Let me know.


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Guy Stewart (Victron Community Manager) avatar image Guy Stewart (Victron Community Manager) ♦♦ teloth commented ·

I don't have any access to passwords.

I just logged out and am able to log in to my own account myself with my own credentials.

I am not sure what the issue for your specific situation is, and haven't heard any other similar reports yet.

I would go for the reset, we can't really escalate it further without trying that first.

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Juha Tuomala avatar image
Juha Tuomala answered ·

I confirm this, was not able to use iphone app, but it started working again later.

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