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franktuk avatar image
franktuk asked

My smart Phoenix Inverter 12/3000 doesn't connect to the Victron Connect App in my smartphone. The inverter is just not recognized (status: "unknown device"). Anyone having an idea how to solve this?

Phoenix Inverter Smart not recognized in Victron Connect app

Phoenix Inverter
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Paul B avatar image Paul B commented ·
lots of reasons , but how about some info. like


Phone type

age of Phone

Is the phone on the latest fw

what fw is the phoenix on

is there any other device connected to the phoenix

will other devices connect

some screen shots of your issue


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4 Answers
franktuk avatar image
franktuk answered ·

My phone is a Samsung Galaxy s5 with open source Android.
app (Victron Connect is latest version 8.5).

No other devices to the Phoenix. Phoenix is brand new but firmware unknown.

Victron smart solar 100/50 and 75/15 work very well with the app.

The app detects the inverter with the message: Unknown product (A2A1).
And after that it just doesn't connect.

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Paul B avatar image
Paul B answered ·

Please answer the other questions. especially as you are not using standard samsung Fw

does it work with other bluetooth phones or tablets

my guess its its the phones bluetooth driver

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Paul B avatar image Paul B commented ·
The phoenix may have latter Bluetooth hardware than the S5 and it may not be compatible.
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franktuk answered ·

Thanks for your input Paul.

I'll try a more recent smartphone and let the outcome know.

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franktuk avatar image franktuk commented ·
My bluetooth works with other smartphones, and a Rasberry Pie (e.g.) and the Victron Connect App works also well with the Victron hppt solar chargers. But indeed the Bluetooth version might be a bit old.
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k-k avatar image
k-k answered ·

I had a similar problem, first i used connect 5.8 not knowing it is meant as 5.08 then i used victronconnect 5.72 and it worked

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