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petajoule avatar image
petajoule asked

VenusGX allegedly swallowed a microSD

Funny story. After perpetual problems getting a clear view on the "north side" of a Venus GX (see https://community.victronenergy.com/questions/124882/venus-gx-one-or-two-usb-host-ports.html)

And for future generations - here it is:

1655930373620.png

A customer said the Venus GX swallowed the microSD card he tried to insert. Needless to say, a microSD card is not recognized. I asked him if he didn't throw it into the USB port. Allegedly no.

But - given the scarcity of north views, he used this picture I sent him:

1655930497638.png

"I tried to insert it as is pictured"


Now I'm getting a very bad suspicion. You see in that picture the microSD seems to be exactly mirrored to what the picture on the VenusGX casing says. I hope (and that would be my question) that's not the reason why a microSD card would simply fall into the Venus GX.

So we will now have to go to the installation, dismantle the VenusGX and see where the SDcard went. As I said: funny story.

Venus GX - VGX
1655930373620.png (598.1 KiB)
1655930497638.png (943.8 KiB)
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seb71 avatar image seb71 commented ·

You see in that picture the microSD seems to be exactly mirrored to what the picture on the VenusGX casing says.

Both pictures have the same positions. SD slot is on the left side (left side when Venus GX is viewed from the front). USB is on the right side.

Ask the customer what type (SD, SDHC, SDXC) and size is the SD card and what File System has (must be FAT32).

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petajoule avatar image petajoule seb71 commented ·
Look again closely. One picture shows the SDcard dent to the left, one to the right.
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kevgermany answered ·

Looks like those pics are of different models. Maybe the USB and SD slot were switched.

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Matthias Lange - DE avatar image
Matthias Lange - DE answered ·

Normally it is not possible to insert a micro SD card into the slot in a wrong orientation, it only fits in the correct orientation. Except you use brute force.

For me it looks like he inserted the card under the USB port.

Edit: now on the bigger PC screen it seem to be just the PCB of the Venus under the USB port.

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seb71 avatar image seb71 commented ·

That's a screenshot from this video.


It's not a picture from the Venus GX he has.


So don't search for an SD card in that picture.


how-to-connect-to-the-venus-gx.png

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kevgermany avatar image kevgermany ♦♦ commented ·
Might have gone in like you said and dropped inside if this is wall mounted.
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petajoule avatar image petajoule kevgermany ♦♦ commented ·
Yes, it is of course wall mounted. So gravity helped. Question is what consequences this will bring. So far no shorts or so have happened.
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kevgermany avatar image kevgermany ♦♦ petajoule commented ·
Keep us posted, this is fascinating
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