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green-monster avatar image
green-monster asked

VRM Portal "invalid credentials"

Trying to log on to VRM portal using a different laptop and also my phone. My main computer logs in fine and I can see my system remotely, but when I try to log into vrm.victronenergy.com using the same name and password on ANY different computer/phone, I get a popup red box that says invalid credentials. Not sure what the problem is. I can be on the same wireless network that accesses the internet that my system Cerbo GX is connected to, or I could be just using the Phones data connection and accessing it from a different IP address. Same issue. Is there a limit of only one login 'computer'? I'm not doing it at the same time my main computer is logged in. I can access the GX via bluetooth or it's internal WiFi. Very confusing.

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4 Answers
green-monster avatar image
green-monster answered ·

EDIT: this only worked for one day.

And the answer is, after a search that showed someone else had the same issues logging in back in 2019, it was suggested that a second email account be created. I followed that info, using a separate email address; and after verifying the new email account, I had mobile access to my system. I can access it and apparently you need some sort of cookie that that is verified with the email account and is being used to track access. But this is not documented or referenced anywhere except on how to create a new user. I hope this helps someone else.

So other than searching this forum, there has not been any 'official' support from Victron.

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Guy Stewart (Victron Community Manager) avatar image Guy Stewart (Victron Community Manager) ♦♦ commented ·
Hi @Green Monster,

Thanks for the follow up report,

Sorry to hear about the frustrations, happy to hear that there was a solution found on the community (that was my purpose in making it to catch and then self help these weird edge case situations).

I will see what I can find out about this glitch, it shouldn't be happening like this, you should be able to use your VRM credentials on any device without jumping through hoops.

We will fix it, or I will better document the 'work around solution'.

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Paul B avatar image
Paul B answered ·

Try a diferant browser I use Firefox and have no issues using multi computers

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Jason - UK avatar image
Jason - UK answered ·

Are you using Chrome by any chance?

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green-monster avatar image
green-monster answered ·

I've tried different browsers on several computers and phones. Only my initial computer that I set up my VRM account on can log in. Using the same username and password. But the indication of the problem is the same, a red popup box that says invalid credentials. I emailed Victron sales and asked them to pass this on to their VRM webpage people and they blew me off, I don't have a dealer to contact about this question.

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Related Resources

VRM login page

VRM documentation

VRM API documentation

How to change the Owner of a VRM installation

Additional resources still need to be added for this topic