I have a 5000va Multiplus running as an ESS on 48volt with 4 x 220Ah AGM batties running our house with mains power as backup. It has been running great for 18months but with recent bad weather and no sun we had a complete shutdown the other night. Admittedly the oven and hot plates were on at the time. It went ouit on low battery voltage and the mains would not come on. I had to bypass the whole system to get us through the night. Battery voltage was just above the low DC restart and the sun was shining so I turned it all back on and we have been fine since. I have checked 'dedicated ignore AC input' in the Vertual Switch tab, and in 'Ignore AC input', for my load I have selected 4000w for 30 seconds for if load is higher. Load lower than 2100 for 2 minutes for when load is lower than. In 'Battery Condition' I have Do not ignore when Vdc is lower than 47 V for 1.5 seconds or when state of charge is lower than 55%.
I am now thinking that the settings may be too high and/or the times I have set are too long for these conditions, please advice what you think.