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Hi everyone, just joined the community to get involved but before I have a chance to provide information about my installation I commissioned last night, the VRM portal dashboard has stopped working. Any suggestions or is this a VRM server related issue?
Thanks in advance for reading and any help.
Hi @Blendworth,
The first two things I would do;
1. Check to make sure the GX device is running the latest firmware.
2. Try a different internet browser (ideally on a different device like your phone).
Hopefully one of those isolates the issue.
This should be resolved now, thanks @Blendworth
Please let me know if you’re still having issues.
Hi @Guy, many thanks. Its a Google Chrome issue. Works fine on MS Edge (oddly). I am having the same issue on both my phone and my desktop PC when using Chrome. It was working fine this morning in Chrome then I received a notification about an update to the VRM dashboard in the bottom right hand corner of my Chrome browser session, then the dash board stopped working.
I have the same problem :/
I am now having a lot of VRM issues. Is this resolved?
@Justin Tierney Yes, I'm having the same issue. I tried logging out of the browser VRM connection and logging back in and it won't let me login now. If someone suggests that to you then I would recommend ignoring this advice?. But luckily I still have the app on my iphone.
I haven't had the login issue yet but I did back level my GX just to take that factor out of the mix but still same issue. That was before I found this post. My iphone is still working fine also.
Could you please open a new question for this issue you are both seeing?
This one reported by @Jason of the dashboard not loading due to a bug with Chrome was marked resolved but sounds like you're seeing something different.
@Guy Stewart (Victron Community Manager) and @Justin Tierney , I put this question up yesterday: https://community.victronenergy.com/questions/133258/vrm-dashboard-mppt-charging-state-has-disappeared.html?
and the help suggestion wasn't very clear, I assumed he meant I should log out and back in, and this has resulted in me not having access on my browser anymore. This question says that I'm not seeing float, absorb or bulk on the VRM dashboard anymore
My VRM portal view in both Chrome & Edge is still working correctly.
