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bob-pugh avatar image
bob-pugh asked

Victron Energy Interface MK3-USB MultiPlus Compact 12/1600/70

Hi, I'm trying to connect to a MultiPlus Compact 12/1600/70 in an easy solar (2017 purchase) with a Mk3 USB dongle. Scan is not finding the device, windows 10 drivers installed and no errors on laptop.

Serial Numbers CEP 121621000 / hq1645za2t7

Chip sticker 2606154.VFD Power Pack FDP8896

I have tried both ports and a selection of ethernet cables but no luck.

Is my firmware too old or is my MK3-USB doa or am I missing something?

EasySolar All-in-OneMK3
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kevgermany avatar image kevgermany ♦♦ commented ·

Did you install VE Config software?

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bob-pugh avatar image bob-pugh kevgermany ♦♦ commented ·

VictronConnectInstaller-Windows-v3.3.exe downloaded from Victron site and installed on Lenovo laptop. The "scan for devices" button finds nothing, that's the problem.

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3 Answers
Matthias Lange - DE avatar image
Matthias Lange - DE answered ·

Version 3.3 is more than 4 years old.
You need to download from the very first link.

https://www.victronenergy.com/support-and-downloads/software

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klim8skeptic avatar image
klim8skeptic answered ·

Make sure that you are using an on board usb port, and not via an USB hub..

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bob-pugh avatar image bob-pugh commented ·
Straight into port on laptop, I did try two seperate USB ports. I will try my other laptop just in case but not had a problem with this one on anythig else.
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bob-pugh avatar image
bob-pugh answered ·

Thanks Matthias,

with the latest version I can see the inverter (greyed out). I just need to update the firmware to be able to manage it which should be fine.

Many thanks

Bob

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Related Resources

EasySolar 1600 product page

EasySolar-II GX 3000 & 5000 product page

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