question

cpt-pat avatar image
cpt-pat asked

Victron Cerbo data communications lost?

All of my data from my Cerbo installation 102c6b6433a5 stopped being plotted on the Victron site on 24 March at 15:30 UTC. I've had a Communications Monitoring Alert sine then. Internet connectivity at my installation is normal. Is anyone else seeing this?

VictronConnect
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4 Answers
JohnC avatar image
JohnC answered ·

@teatrodelasfuentes@gmail.com

This is usually rare, but it can happen. You can easily reboot it yourself..

1670984016252.png

Or set it up to reboot itself..

1670984175619.png


1670984016252.png (13.5 KiB)
1670984175619.png (24.0 KiB)
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jm0278 avatar image
jm0278 answered ·

Just happened here. Middle of the night, no network errors, but the Cerbo GX lost its WiFi connection and couldn't get it back. Got on via Bluetooth this morning and had it retry and it couldn't connect. Ended up doing a hard boot by pulling the Cerbo power and that resolved it.

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teatrodelasfuentes avatar image
teatrodelasfuentes answered ·

The same thing happened to me this afternoon and at night it still doesn't work. The wifi works perfectly since I can connect to the cameras, alarm etc. Since I am not at home, I have asked an electrician to come tomorrow to restart the cerbo. Has this happened to you more times or just once and never happened again?

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teatrodelasfuentes avatar image
teatrodelasfuentes answered ·

Thank you for your answer JohnC, the truth is that both options are very useful but I can't find them at the moment, where is each one of them in the VRM? Maybe since I don't have access to the remote console yet, I can't do it until someone does a manual reset for me?

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JohnC avatar image JohnC ♦ commented ·
@teatrodelasfuentes
Those screens are from Remote Console. If your system is connected to VRM then you can call RC from there too. Note they don't look quite like that, I chopped off the bottom part to post here.
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