This site is now in read-only archive mode. Please move all discussion, and create a new account at the new Victron Community site.
I cannot get the MK3 drivers to install on my Windows 10 machine. I have followed every tutorial, downloaded VE Config 3 and created the USB drivers. Tried to manually install them with no luck. Windows says it cannot find the drivers. Yellow triangle will not go away. I have rebooted, restarted, uninstalled, reinstalled. Any ideas? What is the exact filename for the driver?
Thanks,
Scott
bf-mining answered · Feb 20 2022 at 2:11 PM
OK I figured it out. The computers I used were all Qualcomm Snapdragon ARM processors. Even though I was using windows 10, You need to utilize the VCP drivers from the FTDI website. https://ftdichip.com/drivers/vcp-drivers/ Download and manually install these and everything works!
This also the only thing that worked for me. Intel Core 15 windows 11 John
I think that when I did it I manually selected the directory that I'd downloaded.
Frustrating. I remember trying to find the driver name, couldn't. But at directory I'm sure it worked for me. I guess you downloaded from the Victron site.
I can't do it now, but I'll see if there updated ones available and try to update what I have.
I appreciate any help. I have wasted an entire day trying to get it to work.
The MK3 shows up in device manager (yellow triangle) but if it is defective, would that prevent the driver from loading?
Guess so, but I like the suggestion from @JohnC
I downloaded the new drivers from VE configure
checked the files, nothing new in there, I don't know enough about Win to remove the old ones completely.
Which subdirectory did you go to manually. I've a feeling it was MK2 for me, counter intuitive...
If you're using a usb 3.0 port, try another..
Using the 2.0 USB port with same result.
All the drivers are here and where I suspect you obtained your files from? https://www.victronenergy.com/support-and-downloads/software more specifically the MK3 drivers https://www.victronenergy.com/upload/software/CDM21228_Setup.exe
OK I figured it out. The computers I used were all Qualcomm Snapdragon ARM processors. Even though I was using windows 10, You need to utilize the VCP drivers from the FTDI website. https://ftdichip.com/drivers/vcp-drivers/ Download and manually install these and everything works!
