question

simonsamimi avatar image
simonsamimi asked

Error Message: 'No VE.Bus product was found' Error: mk2vsc-33 and then Error: 1391

having major issues trying to update my multiplus 122/3000/120.

im getting an error No VE.Bus product was found' Error: mk2vsc-33 and then i get error 1391.

I have a


 Product Cerbo GX

Firmware version v2.73

and ALSO


Product		 MultiPlus 12/3000/120-16

Firmware version 430

Last connection 2022-01-22 20:41:52

Product id 2609

VE.Bus connection VE.Bus

Hardware configuration Single unit

VRM instance 276

CAN SOMEONE PLEASE HELP ME WITH THIS, IM ABOUT TO PULL MY HAIR OUT haha

VRMmultiplus ve.buserror
2 |3000
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1 Answer
Matthias Lange - DE avatar image
Matthias Lange - DE answered ·

https://www.victronenergy.com/live/venus-os:remote_ve.bus_firmware_updates

At which point do you get that error? Can you make a screenshot?
Is the connected and switched on?
Last connection 2022-01-22 20:41:52 - is that your local time?
Normally "Last connection" should be "one minute ago" or something like that.

I would always recommend to do the update locally with a MK3 interface.

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simonsamimi avatar image simonsamimi commented ·

screen-shot-2022-01-22-at-112555-pm.pngscreen-shot-2022-01-22-at-112445-pm.png

screen-shot-2022-01-23-at-121038-am.png

i dont have an mk3 and im going away in 5 hours.

I just need to update the mulitplus so i can use it. ive been trying to do the update on the vrm portal

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