question

doka avatar image
doka asked

Orion TR Smart - No Output/Not Charging

I have been fighting with this Orion TR Smart for a while now (basically since i purchased it) as it has never kept the auxiliary battery charged since it was purchased and finally pulled it all out to check what's going on.

What I have found is that no matter what the app says (Bulk Charge, Float Charge or even if in Power Supply Mode), it never outputs more than around 1.7-2.1v. LED's are normal and correspond to charge modes.

  • Checked input voltage at Cable - 14.14v
  • Checked input voltage at Orion - 14.14v
  • Checked output without Battery plugged in (Charger Mode) : 1.7-2.1v
  • Checked output with Battery Plugged in (Charger Mode) : 12.1V (battery voltage, not charging)
  • Checked output without Battery plugged in (Power Supply Mode) : 1.7-2.1v
  • Checked output with Battery Plugged in (Power Supply Mode) : 12.1V (battery voltage, not charging)
  • Vehicle running for 20+ minutes. Still 0 output
  • Tried various battery/shutdown settings - same result

Anyone got any suggestions?

img-0389.png


img-0390.png


img-0386.png


img-0387.png


img-0388.png




battery chargingorion-tr smartvoltage
img-0389.png (270.9 KiB)
img-0390.png (283.0 KiB)
img-0386.png (150.7 KiB)
img-0387.png (295.8 KiB)
img-0388.png (303.1 KiB)
2 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

7 Answers
Matthias Lange - DE avatar image
Matthias Lange - DE answered ·

Sounds/looks like a defective unit to me.
Contact your local Victron dealer/the seller from whom you bought it to get a replacement.

2 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

doka avatar image
doka answered ·

That's what i figured.

Unfortunately, it was purchased via ebay and the dealer/seller is no longer trading thanks to the pandemic. I have emailed Victron direct to see if they can help, but I get the impression judging from their response that they are taking the position of 'Not our problem, go see your dealer'

So rock and a hard place with an expensive paperweight at the moment. I do have a Redarc I can replace it with (which in the long term is looking like the best and most reliable option), but that requires re-wiring back to the charger to account for the Redarc being a significantly higher Amp charger.

2 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

corbijn avatar image
corbijn answered ·

did you ever get this working? I have a similar issue …

2 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

samwood avatar image
samwood answered ·

I'm having this exact same problem. My orion tr worked amazingly for 3 weeks and was so well integrated! Then one day - no more output voltage. No LED or app errors. App says the unit is operating as per its algorithm but still "--" on the output in both mode options.

All settings in respective modes are what they should be.

Tested the entire system extensively. Must be faulty!

img-4184.pngimg-4185.png



img-4184.png (284.4 KiB)
img-4185.png (286.0 KiB)
2 comments
2 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

kevgermany avatar image kevgermany ♦♦ commented ·
Please post screen shots of your settings, like the original poster.
0 Likes 0 ·
Show more comments
kevgermany avatar image
kevgermany answered ·

Thanks. Your start voltage is set to 14V, but the charger is only seeing 13.9V from the alternator. Try lowering the start voltage to about 13.5V

1 comment
2 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

samwood avatar image samwood commented ·

Thank you very much for helping to troubleshoot this! Please see attached screenshots with adjusted start voltage :)img-4196.pngimg-4197.png

0 Likes 0 ·
img-4196.png (311.6 KiB)
img-4197.png (253.8 KiB)
samwood avatar image
samwood answered ·

It's also worth mentioning that every time I open the app I have to change the vehicle alternator type.

Also the green light on the unit is very dim.

2 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

kevgermany avatar image
kevgermany answered ·

Should have said this before - please measure the voltage at the output with a multimeter. There should be at least battery voltage there. If there isn't, it's a wiring fault/blown fuse somewhere on the way to the battery.

2 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.