I bought a secondhand Multiplus 24/1200 some months ago off ebay and had it shipped out to Spain. It has been working fine on PV, however I now want to run it linked to a genset to charge the batteries. Unbeknown to me, the Multiplus was previously set to UK grid in the grid options by the previous user so I cannot reset it to None for genset using VEConfigure without the installer password which I do not have.
The original distributor is a UK company that sells to other UK companies - I am neither a company nor UK based, so I don't expect any help from them (although I have submitted a support request).
What are my options for doing a complete factory reset to the default of None in the grid settings? I have already tried flashing the latest firmware with VEFlash (I have a MK2), but that did not change the grid setting back to None.
I would rather not ditch this used Victron device just because I cannot make it work as intended as a secondhand buyer.
On another note, why cannot understand why a password is need to reset to factory defaults if a grid option has been selected - that defeats the purpose of a factory reset option!
