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jonmarinello avatar image
jonmarinello asked

Victron Energy GX Touch 50 display glitch

I purchased a Touch 50 display on Nov 1, 2020 from Amazon. Yesterday it developed a glitch in the display. There is a horizontal line of pixels that remains on (white color) no matter what is being displayed. How long is the warranty and will Victron replace my unit? Appreciate the help!

gx devicetouchscreen
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jonmarinello avatar image jonmarinello commented ·

A response from Victron would really be appreciated!

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Alexandra avatar image Alexandra ♦ jonmarinello commented ·

Most products are 5 years though

screenshot-20211009-125222.jpg


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jonmarinello avatar image jonmarinello Alexandra ♦ commented ·
Thanks
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2 Answers
Alexandra avatar image
Alexandra answered ·

@jonmarinello@gmail.com

for support it is best to contact your supplier, after you have checked your setup, for a return / replacement.

This is a victron forum as such it is not a direct line to victron it is a community driven forum.

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pau1phi11ips avatar image
pau1phi11ips answered ·

I had the same issue and sent it back to the supplier. They replaced it no questions.

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