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sveinungkb avatar image
sveinungkb asked

VE.Direct LoRaWan BMV-702 No Data

I have a VE.Direct LoRaWan within TTN coverage (blinking green) connected to a BMV-702 but no data seems to appear on VRM portal.

I've waited 2 days now and still nothing since "Last connection" (when I installed it and added the device on VRM portal).

Last power up or restart and last connection show the same time, 2021-09-25 14:57. No serial number is listed under the device information.

I saw someone with a similar problem on the community and something on the backend had to be corrected? Message/email me and I can share the VRM portal ID, the installation ID is 129941.

screen-shot-2021-09-27-at-140220.png

BMV Battery MonitorLoRaWAN
screen-shot-2021-09-27-at-140220.png (44.0 KiB)
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sveinungkb avatar image
sveinungkb answered ·

@NauticaResearch or @Daniël Boekel (Victron Energy Staff) any chance https://community.victronenergy.com/questions/102661/lorawan-stops-working-after-a-while.html is what's affecting my device as well? It's frustrating to not know if I can use this device or not.

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Daniël van de Giessen avatar image
Daniël van de Giessen answered ·

Hi @sveinungkb ,

It appears the data from your module is not being received by the network. There is a few things you could check:

  • Your module might have lost coverage, meaning that the data it is broadcasting is not received by any gateway and thus not ending up in VRM. Have you tried power cycling your module to see if it correctly connects to the network or keeps blinking blue (which would indicate no coverage)?
  • If you are running your own gateway, have you checked that it is correctly receiving data from the module and is connected to the appropriate TheThingsNetwork cluster for your region?
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sveinungkb avatar image sveinungkb commented ·

Thanks for the response Daniel. I am getting a green status light, not using my own gateway but it seems to find TTN reception without it. This is in Miami, FL so should be fairly well covered. The device is a US device so presumably it's using 915 and connecting to the US gateways.

I've power cycled it several times, and after a minute or two it comes back as green.

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