question

scaniadvr avatar image
scaniadvr asked

Venus GX waiting for activation on VRM portal

Hi I purchased a Venus Gx from a local dealer and that said they had used it to test some equipment and as it was the only one they had I purchased it they assured me it hadn't been registered on the VRM system.

When I try to add it to my VRM page it says all administrators have been contacted and waiting approval I contacted the dealer who apologized and said they had now removed it from there system.

I still get the same message can someone from Victron please reset it I can provide proof of purchase and the portal ID the dealer is at a loss as what to do.

Venus GX - VGX
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2 Answers
Guy Stewart (Victron Community Manager) avatar image
Guy Stewart (Victron Community Manager) answered ·

Hello,

I have sent you an email.

This is normally best resolved directly with your distributor.

1 comment
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scaniadvr avatar image scaniadvr commented ·

Thanks Guy I sent the information you requested unfortunately the dealer didn't know how to fix it.

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scaniadvr avatar image
scaniadvr answered ·

All sorted legendary service from Guy Stewart and Victron thanks heaps.

2 |3000

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.