question

tomseattle avatar image
tomseattle asked

App can see Victron 75/10 but does not connect.


I have been using it for 2 years but today it won't pair.


As you can see the App is able to locate "Van Victron 75/10" but it still wants to pair, and does not accept 000000, it goes round and round.

When I look at the bluetooth settings in IOS, it does not list "Van Victron 75/10" thus I cannot delete it to pair again.

And when I enter the PUK it says "Wrong PUK code".

Can someone help me to get my Victron app working?


victron-pairing-problem.jpg




connection issue
victron-pairing-problem.jpg (173.3 KiB)
2 comments
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Matthias Lange - DE avatar image Matthias Lange - DE ♦ commented ·
That one zero looks like a C to me.

656C5C1036AB

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Thiemo van Engelen (Victron Energy staff) avatar image Thiemo van Engelen (Victron Energy staff) ♦ commented ·

Hi

What is the serial number of the SmartSolar? It is also on one of the stickers and it starts with HQ.

Kind regards,

Thiemo van Engelen


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1 Answer
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tomseattle answered ·

Also I have deleted and re-installed the Victron app.


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