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Idea

Paul B suggested Dec 21, '21

MOVE - Remote Support to be in the remote Console Menu

I really feel that having Remote Support currently under general is incorrect

Its should be under Remote Console

Its just that on every install I have to go to 3 different areas and turn everything on. and if my staff do it then at times they just forget the two way communication or Remote support and its another trip to turn it on

Having every thing thats involved with remotely supporting a site should be in one area - currently its in 2 different areas

General

Remote Console

I really cant see the logic in having these items in different locations

I Request

1. Move Remote Support from General to the VRM menu Selection

Edited is Underlined - added the wrong heading sorry

VRM

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Stefanie (Victron Energy Staff) ♦♦ commented · Dec 21, 2021 at 02:02 PM

Two-way communication is in the VRM menu, isn't it?

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Daniël Boekel (Victron Energy Staff) ♦♦ Stefanie (Victron Energy Staff) ♦♦ commented · Dec 21, 2021 at 07:23 PM

Yes it has been there for a while, @Paul B is probably running an older version.

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Paul B Stefanie (Victron Energy Staff) ♦♦ commented · Dec 21, 2021 at 10:29 PM

Sorry I - meant Remote Support have edited the post

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Paul B commented Dec 22, '21

If remote support is NOT turned on then you cant access remote console service remotely - so it should at least be in the same menu or turned on by default