Hi All,
I have recently remotely updated a customers Cerbo GX Firmware from 2.65 to 2.72, via the internet. The site has a very slow internet connection but once completed the Cerbo rebooted on the the new firmware but we had an instant battery alarm. Through the Cerbo the BYD LVL battery was displaying a "internal failure alarm" and "cell imbalance alarm". I got the customer to reboot the Cerbo and also power cycling the battery system but the alarm would not resolve. I then rebooted the system on the old firmware which then locked me out of remote access but did fix the alarms. The customer can access the Remote Console via bluetooth but not via wifi. The Wifi is on and connected to the local Wifi account, but there is no data uploading to the VRM portal. I have looked compared the VRM ID's and the VRM ID in the remote console is an strange number and different to the VRM online settings.
Has anyone experienced this issues and have any potential solutions??
Thanks In Advance.
Andrew
