question

rikkyp avatar image
rikkyp asked

Battery Protect PUK not being accepted

As per the subject really, I’ve forgotten my PIN for my battery protect and I’m trying to reset it, unfortunately the PUK doesn’t work.

All I get is “Function not available, check the product manual for an alternative way to rest PIN code.”

Putting an incorrect PUK code in gives the same result.

I’ve tried turning off & on but no difference.

Also read manual but nothing there either.

Help! Im now locked out of my BP.

TIA Richard

Battery Protect
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1 Answer
Thiemo van Engelen (Victron Energy staff) avatar image
Thiemo van Engelen (Victron Energy staff) answered ·

Hi,

The latest manual online contains instructions on how to reset the PIN code: https://www.victronenergy.com/upload/documents/Manual-Smart-Battery-Protect-12V-24V-65-A-100-A--220-A-EN-NL-FR-SV-DE-PT-ES-IT-TR.pdf
It is mentioned under the "programming" section.

Kind regards,

Thiemo van Engelen


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