Phoenix smart Inverter 12/3000 Low AC

Question

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question

dean-bow2stern asked Jul 29, '21

Hi, please help

I installed a Phoenix smart Inverter 12/3000 and it went straight to a fault condition.

"Low AC output voltage alarm"

Firmware automatically updated to latest but the fault is still there.

Red LED constant on unit and fault in Victron Connect (See Photo)

Battery bank at full capacity (440ah AGM)

Reading with a meter there is no voltage at the ac terminals.

Tested on and off load

Is the unit faulty? or is there something I'm missing in the setup?

The unit has been reset/ re- energised and has been cycled through Off-On-Eco.

Any ideas?

Phoenix Inverter

2 |3000

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Johannes Boonstra (Victron Energy Staff) answered · Jul 29, 2021 at 04:38 PM

I am sorry but when a unit is going directly in alarm with a LOW AC indication, it is likely there is a hardware failure or polarity error.

2 |3000

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Answer 1 · 2021-07-29T09:29:17Z

dean-bow2stern answered · Jul 29, 2021 at 09:29 AM

Image of Victron Connect App

screenshot-20210728-144539.jpg (249.2 KiB)

2 |3000

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Answer 2 · 2021-07-29T19:52:42Z

dean-bow2stern answered · Jul 29, 2021 at 07:52 PM

Thank you for your reply @Johannes Boonstra (Victron Energy Staff) definitely not a polarity issue so will send it to my retailer.

2 |3000

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