Victron Mppt controller specifications listed under Nominal Pv power, 12 volts have a condition noted 1a,b which states that the Pv voltage must exceed Vbat + 5 volts.
Is the voltage measured coming from the Pv array measured under Pv open circuit condition or with the controller placing a load on it.
For example the Pv open circuit voltage may currently be 18 volts which would be acceptable under Vbat +5 volts.
If it is measured when the controller is placing a load on it the Pv voltage might be 15 volts which would be unacceptable under vbat +5 volts.
Under what conditions is the voltage measured Pv Open circuit (Voc) or Pv loaded (Vmp)