question

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unique-solar asked

I am having problems with 2 gx devices can not get them connected to the vrm portal

If I put try and add the gx device to the vrm portal it tells me all admin on that device have been informed by email which means these devices are already registered to a user.

cerbo gx
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Alexandra avatar image Alexandra ♦ commented ·

@Unique Solar

Are they brand new never been used?

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2 Answers
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unique-solar answered ·

They are both brand new never used before

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Rob Fijn avatar image
Rob Fijn answered ·

Hi Unique-solar, could it be the firewall that is blocking the port ?

regards, Rob

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