question

gregorchef avatar image
gregorchef asked

troubleshooting connections, puk/pin codes for 712 and IP22

its more of a deficiency found in your "troubleshooting guide" to connections re Android and Bluetooth,for Bluesmart charger IP22 and smart monitor 712. It doesnt say how to best connect, I was able to connect only after resetting the PIN, nothing else allowed connection, I only read elsewhere that you must insert the PUK code, then the PIN resets to default.Only then you will obtain a connection. I dont believe your instruction clearly tells you this. I was going in circles until I did this. Thanks,

VictronConnect
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Guy Stewart (Victron Community Manager) avatar image
Guy Stewart (Victron Community Manager) answered ·

Hi @gregorchef,

Do you mean this guide?

https://www.victronenergy.com/media/pg/VictronConnect_Manual/en/troubleshooting.html#UUID-3e7793ac-44bb-d9b3-70d1-6f8bd4eeb383

There is a brief mention here:

cleanshot-2021-06-04-at-141405.jpg

From your feedback though I will expand that and link the section on PUK code reset too.




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