Hi
I am attempting to use the Firmware Update process on my system from the VRM portal and get an error using this as per below.
On clicking the "Firmware Update" button the status shows as "Connecting..." and then "Connection established, retrieving list of devices...". After a minute I get an Error message box saying:
"
The site's two-way communication service did not respond. Have you enabled it on your GX device?
Note that due to an issue on June 30th 2019, a reboot of the GX Device might be required. More information
Error: 1392
"
The status is then shown as "An error occured during the querying devices process. Please try again later!"
I have tried rebooting the CCGX and also turning off and the on again the "VRM two-way communication". All to no avail the error still occurs.
On VRM device list the CCGX shows "Two way communication" as being enabled.
Equipment details as below:
CCGX
Firmware Version: v2.66
Multiplus Compact 12/1600/70-16 with VE.Bus BMS
Firmware Version: 469
BMV-712 Smart
Firmware Version: v405
SmartSolar Charger MPPT 150/60
Firmware Version: v1.56
SmartSolar Charger MPPT 100/20
Firmware Version: v1.56
Are there any other settings etc. that I can check to get the function working?
Thanks
Gary
