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phi avatar image
phi asked

V.E Direct Bluetooth Smart Dongle connection problem

I have had a V.E Direct Bluetooth Smart Dongle connected to Victron MPPT 100/30 solar charger for many years without a problem through OnePlus 3 phone. Now all of a sudden, Bluetooth disconnects/reconnects in every 30 seconds on my phone using Victron app. Very annoying. Done pairing again with, restarted phone, disconnect and reconnected Bluetooth wire from the solar charger etc., but in vain. What to do?

VE.Direct Bluetooth Smart Dongle
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Thiemo van Engelen (Victron Energy staff) avatar image
Thiemo van Engelen (Victron Energy staff) answered ·

Hi,

Can you perhaps make a VictronConnect Service Report that contains 2 disconnect/reconnect cycles?

The procedure to make a service report is described here https://ve3.nl/VictronConnect_How-to-create-a-VictronConnect-Service-Report

Kind regards,

Thiemo van Engelen

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