Let me say that I have an issue with a Victron install and that I've tried to follow the proper support path since day one but I still have the same issue. I've been through two dealers, the local regional management and even, so I was told, level 3 support in NL, none of which could help me.
I don't want to say what different answers I got but all I can say is that a feature on a Quattro/Multi that work wonderful +-3 years ago stopped working as designed +- 2 years ago without it being mentioned in any release notes. All that changed on my side were firmware upgrades to the Quattro/Multi to take advantage of all the latest fixes.
I am totally, totally at my wits end. I used to be extremely angry and frustrated but as of late have given up completely. I even hinted at the possibility of paying for a fix and out of curiosity I looked up the cost of a plane ticket to NL to possibly schedule a mask-to-mask meeting with one of the MD's at Victron Energy just so I can get peace of mind.
Please tell me that I must either just accept this as 'normal' or perhaps someone can give me an Engineer's answer to my problem - I do speak 'light current ohm's and logic' fluently as was my profession for many years until I started talking IP.
Regards,
Ingo