I received a new Multiplus inverter on Saturday. Fedex delivery. Opened it up and the housing of the inverter is bent at the top, obviously dropped during shipping since the metal case is pretty stout. Box wasn't bad, but you could see the "squishey" corner where it was dropped. I wasn't happy, but stuff happens and figured it was a minor inconvenience and delay. Sent email and pictures immediately to the dealer I bought it from.
Dealer reaches out to me on monday and asks that I fill out a RMA/Warranty form. Seemed odd with the questions about install date, etc., but they said that is the process. I sent it back and then they sent me an RMA number with the address for the Victron repair center for me to send unit for repair (at my cost...).
To me, this seems like it would be a simple damage claim on Fedex and I'd return the damaged unit and get a replacement. They said the return/repair is how Victron handles shipping damage and it's out of their hands since the unit drop shipped from Victron.
The whole things seems crazy to me, but I'm not here to complain about the dealer or Victron at this point. I was hoping to get some info on how Victron typically handles shipping damage when they drop ship. Is this par for the course or is something getting lost in translation with my dealer?
