question

bartw avatar image
bartw asked

Is rat defacation in an Easysolar 5000 a warranty issue

I have neighbour who called me out on an Error 24 failure in an Easysolar 48/5000. She saw a rat run out of the top of the inverter when inspecting the failure. She bought the inverter online, not from me. On inspection, I found rat shit on top of the fan guards and inside the inverter. The Easysolar has larger side windows and much deeper well above the fans than the Multi 5000; I guess for the greater heat from the on-board MPPT controller. I think this is a design issue and the units need a grill or bars to prevent rodents entering. Too inviting by far with the warmth.

Hopefully it is a warranty service. I will be fitting a grill that does not impede air flow, but does stop rodents when re-installing. This must be an issue world wide in remote areas with sub-optimal housing

VE.Bus
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1 Answer
Daniël Boekel (Victron Energy Staff) avatar image
Daniël Boekel (Victron Energy Staff) answered ·

Hi @Bartw


I think this is unlikely to cause error 24 errors, but can't rule it out of course, please check this manual:

https://www.victronenergy.com/live/ve.bus:ve.bus_error_codes#error_24_-_switch-over_system_protection_initiated


When there are rodents around, best is to protect complete installation and wiring with a suitable enclosure with appropriate grating size for the local animals / insects.

For warranty issues please contact dealer, if dealer is not known you can use this form:

https://professional.victronenergy.com/support/

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