I have a system of 3 Quattro 15k configured in 3Phase, a CCGX, BMV-700 and AC-out coupled PV on-grid inverters.
Yesterday I wanted to change charger settings in VEConfig of each Quattro so I downloaded the VE.Bus using Remote VEConfigure and changed the settings on each of the Quattros within the VE.Bus remote file. Of course it required a VESoftware tools update and within the VEConfigure, ESS assistant update. I updated successfully.
Interestingly, after the update, ESS assistant settings were not the same in each of the Quattros; the Master had all the settings, but the Slaves had fewer setting pages. (Anyone knows if normal? why?)
After setting changes, I closed+saved the VEconfigure and VEBus tools, and went on to upload the updated file via Remote VEConfigure. First trial returned an error, second as well, and the third trial just crashed and froze on one stage of the upload. After a checkup on site, the system was shut down, with a beeping sound, flashing LEDs and Quattro #6 DDC Program Error alarm on CCGX (attached photos).
My problems:
- I checked on site CCGX and VRM portal, the connection seems up and running online, however I cannot connect to the CCGX nor the device Remote VEConfigure, and Victron Connect app, it shows the system "offline".
- I have to solve this solely remotely, online, since I don't have specialized personnel on site with the necessary tools
- Error 6 DDC seems a problem in the assistant and needs a VE.Bus firmware update. How can I do this remotely online when my connection seems to have a problem?
Urgent support is needed with thanks.
@Johannes Boonstra (Victron Energy Staff) can you please jump in for suggestions
Thanks