question

dannypm avatar image
dannypm asked

MultiPlus AC-Out-2 doesn't disconnect on Inverter mode/mains failure

When there's Mains failure and the Multiplus is running on battery (Inverter mode) the AC-Out-2 doesn't disconnect the load. The manual says otherwise.

How can I resolve this issue?

MultiPlus 24/3000/70-50

FW ver. 422

ac out 2
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5 Answers
Paul B avatar image
Paul B answered ·

Normally AC2 out only supply's power if there as input on AC1 IN.

usually there are only two reasons that it stays closed when there is NO power on ac1 IN.

1. a Assistant has been install and setup to do this

2. the relay has welded closed and is now faulty,


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dannypm avatar image
dannypm answered ·

@Paul B, no assistant had been configured. Only VS set to ignore AC-In but I've just disabled it.

All I wanted my Multi to do is provide electricity in case of mains outage and immediately disconnect non-essential loads on AC-Out-2.

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Alistair Warburton avatar image
Alistair Warburton answered ·

Just a thought...
Has the switch for AC-2 got snubber networks on it?
Is it switching L&N or just L?

What I am getting at is that a snubber could easily pass enough current to show a voltage aproaching 'normal' with no load.

Considder...
If you have a loop somwhere that is responcibe for your loads staying on then opening all the breakers isolates the output swtch which could then read a voltage throught the snubbers, leading to a mis diagnosis!

Try switching off individual breakers, so that there is alwys a load, and see if that shows up a potential loop.

Please dont think I am saying that you are mistaken, my point is that voltage isnt necessarrally an indication of potential current on an output that is switched off because switched off is not necessarally isolated... although it may be.

I am not an experat on the speciffics of Vctron kit but I plan to use AC-2, with an assistant, to control a water heater that will use exess solar.
I will be watching your thread/progress with inteest lest I suffer the same fate!

Hope you find the issue,
Al.

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Daniël Boekel (Victron Energy Staff) avatar image
Daniël Boekel (Victron Energy Staff) answered ·

Hi @DannyPM


Please update the firmware to latest first and then see if things work as expected.

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dannypm avatar image
dannypm answered ·

I've just resolved the issue thanks for your contribution here.

There were 2 problems at play:

a) I've identified a loop in the system which was feeding AC-Out-2. However, even after separating the circuits and then switching OFF the AC-Out-2 breaker I could still read 230VAC on the Multi AC-Out-2 regardless of the AC IN voltage presence or not. This finding led to follow the other recommendation.

b) Upgrade the firmware from ver. 422 to ver. 476. The fw upgrade ultimately resolved the problem.


Thank you all.

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