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Canvu update failure. No Firmware Files Found on USB drive

I have tried 3 different makes of USB drives with root directory only. Tried powering unit on and off with and without USB. The CANvu normally has a USB to VE direct plug inserted for an MPPT. I remove it and replace with USB drive. I do not have a way to connect CANvu direct to the internet so doing the USB drive for update. All my other devices update OK. Thanks for any help you can give.

gx device
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