question

jond avatar image
jond asked

Venus GX not showing up as WiFi option on my laptop or smartphone

I can't connect to venus GX via wifi. It doesn't show up as an option to connect to. Venus is 30cm away from laptop & phone.


I have tried to put the wifi on and off as per manual:


3.2 Small button located to the right of the green 14-Terminal Connector Block


Short press: WiFi Access point on/off

Long press: reset all network settings to factory defaults


I have also tried Ethernet route and VRM doesn't pickup the venus.


What are my options here? Do I maybe have an defective product?


VRMVenus GX - VGX
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1 Answer
carel-landman avatar image
carel-landman answered ·

Hi there!

Just a suggestion, if you have the Victron Connect app, connect to the Venus with an Ethernet cable and check if the connect app picks the Venus up. Alternatively, I would advise you to contact your Victron dealer with regards to a possible faulty product.

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