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squarej avatar image
squarej asked

SmartShunt 500A Product ID A389 - VRM Firmware Update page says "Product not in library"

I can see my SmartShunt in VRM but when I go to the Firmware Update page I see "Product not in library" under the updatable header. I can connect using bluetooth and am at the latest version, v4.04, but is this normal portal behavior or have I messed up a setting?

Appreciate any help, Jason

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1 Answer
Guy Stewart (Victron Community Manager) avatar image
Guy Stewart (Victron Community Manager) answered ·

Hi All,

There is no new firmware except for what was supplied with the shipped product.

It's not exactly an elegant message, but there is no updatable firmware file for that product yet.

When/if there is a firmware update for the SmartShunt, then it will also be uploaded to the firmware directory in Victron Professional, and then will show up in VRM for remote update.

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Jaco Reinecke avatar image Jaco Reinecke commented ·

As of 26 Oct 2020, having gotten Smartshunt to try, it is still being picked up by the Portal as "Product not in Library".

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bathnm avatar image bathnm Jaco Reinecke commented ·

Mine is too.

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