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petekat03 avatar image
petekat03 asked

SmartSolar 250/60 mppt controller shows Unknown Product (A068) on Victron app

We have two existing 250/60 mppt controllers (PID:0xA05D & FW:139) which connect fine via Bluetooth and VE.Direct. Our brand new 250/60 mppt controller (PID:0xA068 & FW:147) works, but we can't connect via the latest Victron app to change settings or see history. Both Bluetooth and VE.Direct methods say "Unknown Product (A068)" when we try to connect. The only way we can get data from the new controller is via VE.Direct rs232 comms.

Why are the new controller PID and FW versions so different from our existing up-to-date controllers?

MPPT Controllersfirmware update
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2 Answers
Mark avatar image
Mark answered ·

Check that you are using the latest version VictronConnect application (currently v5.16 is the latest officially released and v5.17beta2 FW is available for testing https://www.victronenergy.com/live/victronconnect:beta)

As your original MPPT units are still running v1.39 FW (despite connecting to them recently with VictronConnect), I suspect that your VictronConnect application is an old version that is not compatible with the latest MPPT FW v1.47.

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safiery answered ·

We have experienced the same issue. It is resolved with Victron Connect Ver 5.17 released 4th February on Apple store. Once the iPhone was updated, we connected immediately. (The unknown product "A068" is the product ID.

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