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I cannot connect my BMV 712 and MPPT to my phone. It fails at 80% and asks me for the PIN. 000000 no longer works and the PUK code isn’t accessible due to how the devices are mounted.ect. It won't work on my Iphone. The device won't even show up on my Bluetooth. It shows up on my wife's Android but fails as well. Is it possible to get the PUK code with just the serial number?
You can go to the Victron support page at the link below. Go half way to the bottom of the page where it says "get in touch" and enter the serial number. do not use the box at the top of the page. This will tell you who the dealer is, you should be able to contact them with the serial number and ask for the PUK maybe include a photo showing the device as some proof you are genuine.
