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Hi dcv,
It sounds like the jumper has fallen out of the VE direct port? Have a look at the manual, https://www.victronenergy.com/upload/documents/Manual-SmartSolar-charge-controller-MPPT-75-10-75-15-100-15-100-20-EN-NL-FR-DE-ES-SE.pdf
Page 1 of the manual, 1.4 load output and 1.5 Batterylife...
Also at the end of the manual are some pics and details.
@dcvictron, no, this isn't a problem; those jumpers are important on the BlueSolar models to set the load output, but on the SmartSolar models all those settings are accessible through VictronConnect when you're connected via bluetooth, so the jumper is entirely unnecessary.
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