question

michaelo avatar image
michaelo asked

VRM - Unable to download production data from VRM

  1. Every attempt to "Download Production Data" returns an error without clear definition of cause or remedy.
  2. "Installation Overview" data is able to download.
  3. This started after Tuesday morning which was my last download from the Portal.
  4. I have tried multiple users, the same error message.




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1 Answer
Guy Stewart (Victron Community Manager) avatar image
Guy Stewart (Victron Community Manager) answered ·

Hi @MichaelO,

It's not clear from your post what the error message is?

I just tested it downloading the last 7 days of advanced data from my own system and it worked.

Can you please provide some more info,

Unfortunately the community is having issues with uploads at the moment, or I would ask you to attach some screenshots. If you have another way of doing that it would be helpful, if you don't perhaps you could ask the question again here - https://victron.discourse.group/ and upload some screenshots of the issue.

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michaelo avatar image michaelo commented ·

Hi Stewart, I have posted the question and uploaded the images on the discourse group. My post is still on hold "for precautionary reasons", as the message I received stated.


The download is xlsx from the "Installations" page

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