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Hello everybody,
I have bought a used Cerbo.
Unfortunately the Cerbo hasn't been removed from the VRM of the previous owner.
And what surprise: The previous owner isn't reachable anymore, to remove the device.
Already contacted the distributor using the Victron form, but this seems to be not helpful.
How can the Cerbo be removed from the VMR so I can use the device again?
Did you try request access by registering it? Usually it will tell you that the admin on the GX install will be notified.
It can only be done through the internal system. Obviously needs proof of purchase or something like that for obvious reasons.
That is correct, I got a message that the admin has been notified.
But there is no reaction from this side.
That is the reason why I am asking how to solve this problem.
I have a proof of the purchase, so that shoudn't be the problem.
