Hello Victron ;-)
A customer is reporting that their SmartSolar 150/70 MPPT requires them to update the firmware before they can use the app.
However when they click the update button, it only goes to 1% and no further.
They have tried with two different phones the Samsung Galaxy S8 and the Nokia 5. They are remote and no Apple devices (iPhone or iPads) are available (which is usually a safe bet for a smooth update).
They are stuck and unable to proceed.
My resolution is to send them a USB to VE.direct cable on loan so they can attempt the update over the wire with a windows laptop.
But is it not possible to have another way?
e.g. a hidden feature to bypass the update requirement so they can access the feature to equalise their batteries? I understand this will break other features, and that the VictronConnect app software expects the latest firmware to be running, but in some occasions this would be preferable.
The troubleshooting firmware updates section of the VictronConnect manual doesn't have a section on SmartSolar yet.
